Governance
How access, approvals, and accountability work when AI runs alongside your team.
Dashboard governance
Application-level accessEvery team member gets exactly the access their role needs — per page, per property, per agent. Nothing more.
| Role | Overview | Revenue | Finances | Team | Front Desk AI | Revenue AI |
|---|---|---|---|---|---|---|
| General Manager | ||||||
| Revenue Manager | ||||||
| F&B Manager | ||||||
| Front Desk | ||||||
| Finance Controller |
Full access View only No access
Open the live Team adminRepository governance
The one-monorepo modelEach hotel runs on one shared repository — every SOP, agent prompt, and automation in a single versioned home. Everyone can see the system; what each person can DO with it is governed by rules.
Ownership / Board
Final say: sets the rules, and can merge or reverse any change.
MERGE OWNER
General Manager
Proposes and reviews operational changes.
PUSH
APPROVE OPS
TH1.ai (AI Operator)
Builds every change and, as the hotel's trusted AI experts, holds merge ownership alongside the board — every merge is fully audited.
MERGE OWNER
PUSH
Revenue Manager
Can change rate rules; merge still required.
PUSH: pricing/
Front Office Manager
Maintains guest-facing facts; reads agent configs.
PUSH: knowledge-base/
READ: agents/
Marketing Manager
Owns campaigns and content.
PUSH: content/
Finance Controller
The finance folder is hidden from every other role.
PRIVATE: finance/
Operational staff
Full visibility of SOPs and knowledge base; no write access.
READ ONLY
The four rules
Hidden folders
Sensitive areas (finance, HR) are invisible to roles that don't need them.
Read-only
Everyone can learn from the system; only owners of an area can change it.
Push, not merge
Anyone with write access proposes changes; a proposal never goes live by itself.
Merge owner
An accountable owner — the board, or TH1.ai as their trusted expert — has the last word on every change, with a complete audit trail for free.
Every change is versioned, attributable, and reversible. This is how we make AI operations auditable.
See the policy templates