Agent Menu

Reads every inbound guest email the moment it lands, classifies intent (booking inquiry, FAQ, arrival time, modification, preference, thank-you…) and routes each to the right specialist. Pulls live rates from the PMS, writes the reply in the guest's own language, sends it, logs the exchange, and writes the mandatory PMS note, handling routine guest mail with no human touch.

Spots upcoming bookings 7–21 days out and sends each guest a personalised welcome that sets the tone, opens the door to upsells (transfers, chef, upgrades), and captures arrival details early. Tracks who's been contacted so nobody is double-mailed.

The instant a new booking lands (via PMS webhook), it sends a personalised confirmation tailored to the booking (hotel vs villa, VIP status, and language), then logs it. 100% coverage, in seconds.

Where a property has deep verticals, dedicated domain specialists share one triage brain. One boutique property runs a Wine-Tasting AI (checks live event availability before quoting), an After-Work Event AI (handles event inquiries and booking), a Hotel Booking AI (verifies bookings in the PMS before confirming), and a Mix AI for multi-topic emails. Each one answers and acts in the guest's own language.

Watches Google, TripAdvisor, Booking.com, and Vrbo reviews and drafts a personalised, on-brand reply to each that thanks the guest, addresses complaints, and pulls in booking context. Flags angry reviews for a human.

Answers the phone 24/7: takes bookings, answers FAQs, captures messages, routes urgent calls.

Same brain as Front Desk AI but on WhatsApp and website chat: instant, conversational, in any language, with booking and concierge actions inline.

Runs check-in before the guest reaches the desk: collects IDs and registration details, takes payment and city tax where applicable, writes everything to the PMS, and confirms the guest is ready to walk straight in — with arrival instructions timed to their ETA.

Scans the book for guests in lower-tier rooms and offers them a paid upgrade to a higher tier, freeing the cheaper rooms, which sell better last-minute. When a guest accepts, it adds the charge, changes the room type, adjusts the rate, and sends the confirmation. The whole transaction, hands-free.

Reviews prices and minimum-length-of-stay (MLOS) rules across the inventory every day, computes the optimal moves (seasonal MLOS, gap-night overrides, rate changes) and pushes them straight to the PMS. Sends a weekly recap of what it changed and why.

Ingests competitor rates, local events, weather, and search/pace data and forecasts demand, feeding the Revenue Management AI so pricing is market-aware, not just rule-based.

Keeps listings consistent and optimised across every channel (descriptions, photos, amenities, rate parity) and flags parity breaks or ranking-hurting gaps.

Runs continuous A/B tests on website headlines, images, and calls-to-action, tracks conversion at each stage of the funnel (visit, inquiry, booking), and rolls out the winners to lift direct-booking conversion.

Predicts no-shows and late cancellations per night from booking history and lead-time patterns, recommends a safe controlled-overbooking level, and preps the walk plan (which booking, which partner hotel) if the night runs over.

Handles concierge requests end-to-end: books restaurant tables, private chefs, and airport/VIP transfers on the guest's behalf. It sends both the guest acknowledgement and the provider request in the right language, logs every booking, tracks the provider's reply, follows up automatically until it's confirmed, and closes the loop back to the guest.

Builds and maintains a living profile of every VIP: their preferences, history, key dates, and the details that matter in their life, growing the record with every stay and interaction.

Sends each staff member a short brief on the VIPs in-house and the details that make service feel personal, for example prompting a host to ask how last night's dinner in town was.

Researches upcoming guests by name and title across LinkedIn (primary), Instagram, and Facebook, and compiles a short report for the GM and front-line staff so they can tailor the welcome.

Sends real handwritten letters (via a robotic-handwriting service) to VIPs for birthdays, anniversaries, and the milestones it tracks, to deepen long-term relationships.

Takes room-service and poolside orders via QR/chat in any language, suggests pairings and add-ons, fires the order to the kitchen printer/POS, and keeps the guest updated until delivery.

Built for the high-value bookings that matter most: group bookings, multi-room reservations, and VIP guests. It tracks each of these inquiries through its full lifecycle (first contact, quote, booked, pre-arrival, post-stay), spots the ones going stale, and sends timed, personalised follow-ups to keep them warm, then emails a daily funnel digest.

Handles the long sales cycle of weddings, conferences, and buyouts. It qualifies the lead, builds the proposal/quote, manages the back-and-forth, and tracks deposits and the run-sheet.

Drafts and schedules social posts, newsletters, and seasonal offers from the content library + occupancy gaps ("soft next Tuesday → push a flash offer"). Repurposes existing content.

Spots lapsing past guests and sends timely, personalised win-back offers; runs a light loyalty program (birthdays, anniversaries, return-stay perks).

Turns the hotel's existing footage and photo library into finished content. It selects clips, edits them together, writes the captions and copy, and assembles ready-to-post videos and posts.

Finds local businesses, agencies, and organisers that book offsites, parties, and conferences, then runs personalised outbound outreach to fill the hotel's event calendar.

Unifies GA4, Google & Meta Ads, and Search Console with the PMS to tie every direct booking back to the campaign that produced it — true ROAS, not the ad platform's modeled number. Watches spend efficiency per property, alerts on ROAS drops, and distills it all into a Monday-morning executive read: ten dashboards, one two-minute email, no logins.

Produces on-brand marketing collateral at portfolio scale — menus, social visuals, offer graphics, print pieces — each generated from the property's own brand kit (colours, type, logo rules) and routed through your design-request queue with a human approval step.

Every morning it pulls the day's arrivals, departures, and guest notes from the PMS plus the cleaning schedule, reasons over them, and sends each on-duty staff member a personalised WhatsApp brief of their tasks, automatically.

Counts guests sleeping tomorrow night from the PMS, applies the per-guest consumption rules, and sends the order to suppliers automatically (e.g. the daily bakery order over WhatsApp). A sibling skill builds the F&B shopping list.

Optimises the restaurant floor (seating plan, covers pacing, turn times, no-show prediction, walk-in vs reservation balance) and syncs with concierge bookings.

Builds the optimal cleaning route from arrivals/departures/stayovers, predicts linen needs, logs maintenance tickets from guest messages, and tracks turn-around time.

Where a local supplier has an online ordering portal, it places the F&B order directly, matching quantities to occupancy and par levels, and schedules the delivery. No phone calls, no manual basket.

Connects to your smart-lock system and automates door access end-to-end: generates a unique door code or mobile key per booking, scopes it to the stay dates, delivers it at the right moment, revokes it at checkout, and handles the 'my code isn't working' resend loop — with a full access log.

Builds each week's staff rota from forecast occupancy, arrivals/departures load, events, and skills/contract rules, then publishes it for manager approval. Pairs with the Staff Briefing AI: the Planner decides who works, the Sergeant tells them what matters today. Handles swap requests and sick-day rebalancing automatically.

Logs found items with photos, matches inbound guest claims to the log, handles the guest conversation, arranges paid return shipping with a courier, and closes the case with tracking.

Scans inboxes and Drive for invoices/receipts, reads each PDF, classifies it, files it to the right folder with a clean name, and logs it to the finances sheet, automatically. Emails a daily summary of what it filed.

Two siblings. Weekly Report aggregates revenue (PMS), web traffic (GA4), and expenses into a one-page email to owners every Monday. Weekly Income Audit reconciles PMS reservations against the finances sheet and flags mismatches.

A natural-language analyst over your whole portfolio's data. Ask it anything — "which property had the best ROAS last month?", "show me pickup by room type" — and it queries the connected data sources, runs its own analysis scripts, renders charts in the chat, and produces board-ready PDFs on demand.

Detects payment disputes/chargebacks, assembles the evidence packet (booking, comms, policy, signatures), and drafts the response within the deadline.

Automates the full procure-to-pay cycle: purchase requisitions with budget checks, approval routing per your delegation-of-authority matrix, PO creation and vendor confirmation, goods-receipt matching, 3-way invoice match with reason-coded mismatch flags, and payment-batch preparation — with a complete audit trail at every step.

Plugs into the restaurant POS and audits item-level sales across every outlet daily: voids, discounts, comps, and refunds by server and by shift. Flags the anomaly patterns that look like leakage or fraud, tracks menu-item performance, and sends each outlet manager a daily exceptions digest.

Runs the tender and CAPEX lifecycle for groups: budget requests, RFP assembly, vendor qualification and bid collection, evaluation scoring sheets, negotiation scheduling, and letter-of-award drafting — routing each approval to the right level and keeping a complete, auditable record.

The coach class. Each week it reads every guest reply a human edited, rejected, or thumbed-down, clusters the corrections into patterns, applies the safe knowledge-base fixes itself, and proposes the rest. A sibling captures every human edit as a training pair, so the whole roster keeps getting sharper.

The supervisor of the team. It watches every agent's output in real time, and the instant something looks off (wrong tone, a bad fact, a price out of band) it pulls that agent off the field and alerts a human. It also runs the daily review loop and can pause or resume any agent on command.

Watches for GDPR/privacy/legal/press requests, ensures data-handling rules are followed, manages consent and retention, and routes anything sensitive to a human instantly.

Walks the guest journey the way a mystery shopper would, property by property: website and booking flow, OTA listings, pre-arrival comms, review themes, and room-readiness signals from housekeeping data. Scores each property against your brand standard and sends every GM a prioritised fix list.

Tracks energy, water, waste, and laundry volumes per occupied room, benchmarks month over month, drafts the ESG report sections, and flags anomalies (a spike in water use on floor 3) to engineering.