Agents

Reads every guest email, drafts an accurate reply, and knows when a human must take over.

Finds every guest one tier below what's free tonight, offers a fair top-up, and executes the swap in the PMS on 'yes'.

Handles wine-tasting bookings end to end — but only when it has every ingredient it needs.

Catches refund, billing and suspected-fake-booking threads — prepares everything, a human decides.

Reads pace and demand every morning, proposes rate moves — small moves auto-apply, big moves need a human.

Two agents in one flow — the Planner builds the monthly rota, the Sergeant sends every person their daily brief.